If you have any questions or problems with your server, you might want to contact the person who runs your server, usually known as the server’s administrator or “admin”.
On Mastodon, you can find the public email address and account profile of your server admin on the server’s About page. This is visible without logging in, and it provides a way to contact the admin even if you lose access to your account for some reason. To find the About page:
- Go to your server’s website, the website address is usually the same as the name of the server
- Click on the ⋯ icon on the right if you’re on the mobile website, or the “About” link on the bottom left if you’re on the on the desktop website. (Note that there are two “About” links on the desktop website, you need to click on the one next to your server’s name. The other one goes to a page about Mastodon in general.)
- Your admin’s Mastodon account is listed under “Administered by” and their public email address is listed under “Contact”, both near the top of the page.
How do I find my server’s list of rules?
Go to the About page using the method above, but scroll down the page a bit until you get to the part marked “Server Rules”. Click this to reveal the rule list.
Each server is totally independent and sets its own rules, so it is worth reading this before joining a server. It is usually written in plain language that is easy to understand.
Help! I can’t log into my Mastodon account! How do I contact my admin for assistance?
Go to the server’s About page as described above, and copy-paste their public email address into your email app. You will be able to email them even if you can’t log into Mastodon.